FAQs

How should I care for my products? 
We recommend dry cleaning your cashmere sweaters. If that’s not available, hand washing with baby shampoo also works like a charm! Submerge the sweater in tepid water, gently swirl your sweater and let it soak for 30 minutes. Rinse well by running cool water until the water is no long soapy. To dry, lay your sweater on a bath towel and gently roll the sweater in the towel. Lay flat to dry. And please, never NEVER put your cashmere sweater in the dryer!

We recommend not to wash your cashmere too frequently and wear the sweater 4-5 times between washes or dry cleaning visits. One handy tip for keeping your cashmere looking fresh is to allow the sweater to rest for 2-3 days after a day of wearing.

How do I store my cashmere sweater?                             
Always store knits folded to prevent stretching or distorting. To prevent moths infestation (yes, moths like wool and cashmere as much as they like open flames), always store sweater clean and store in breathable canvas bag.

How do I prevent and remove pilling?
Look, all wool and cashmere are going to pill at some point. At Common Thread, we work hard to find best quality fiber and techniques to reduce pilling, but there’s no way to get rid of it entirely. And when the sweater starts pilling, don’t panic. Simply use a small pair of scissors or a razor blade to remove the little balls of fluff.

As you continue to remove pills between each wear, you’ll notice the cashmere sweater actually grow softer. Like all the best things in life cashmere improves over time if cared for properly.


What happens if I want to order something but it is out of stock?
Ugh, we hate when that happens! Just drop us an email and tell us the item you wish to order, we will let you know when the item will be back in stock.

What payment method do you accept and is it safe?
We accept all major credit cards, debit cards as well as PayPal payments. Yes it’s safe! 
 
How long until I receive my items and can finally wear them?  
Please refer to our delivery time estimates here.

 

How much does it cost to get the items to my country?
Please refer to our delivery rates here.

Where do you stand on exchanges and refunds?
If you receive any products that you are not 100% happy with, simply send us an email and send the unworn item back to us within 7 days of receipt. For more about our returns policy, click here.

What happens if my items arrive damaged or faulty?
In the unlikely event of your item getting damaged in transit, please email us with photos of the damage within 7 days of receiving it. We will email you the instructions on returning the item.

How long do I have to wait for my items and can I finally wear them!
Please refer to our delivery time estimates here.

How do I use a discount code?
Easy! Simply enter your promo code at checkout. Your order will be updated to reflect this.

Can I order a gift card?
Ehhh, we’re still working on this one... Let us know that you’re interested in getting a gift card for someone so we’ll speed up the process.