Orders & Delivery

We ship worldwide!
SHIPPING POLICY
To minimise our carbon footprint, from September 2020 onwards, all orders will be shipped from Hong Kong, where our products are made. 
We understand the need to get your hands on these feel-good items ASAP. Once your payment is finalised, your order is usually dispatched within 1-2 business days (this excludes weekends and public holidays). Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

 

DELIVERY
All delivery will be sent via Hong Kong e-Express. If you have any questions about despatchment and delivery, pop us an e-mail at contact@commonthread.store
 
Delivery Time Estimates & Rates
Don’t forget that the estimates below, are estimates only and refer to working days, excluding holidays and weekends (we do like our downtime too!) 

Hong Kong Delivery time estimates Cost
Standard Delivery 48 hrs  Free
International  Delivery time estimates Cost
US
7 - 14 days  Free
Singapore 6 -10 days Free
UK & Europe
10 -14 days
£10
Australia & NZ
7-14 days
£10
Rest of the world
10 - 14 days 
£15

 

RETURN
We tried to design the jumpers to fit everyone but we understand there are exceptions. If you wish to return the item, please reach out to us contact@commonthread.store and send back the item within 14 days of receipt.

MY ORDER DIDN’T ARRIVE WHEN I THOUGHT IT WOULD!
While we totally empathize (believe us - we love our jumpers too), due to internal shipping issues with our carrier that are beyond our control, arrival times are not guaranteed and shipping costs are non-refundable.

UGHH TAXES & DUTIES
We know! We hate it too, but all international packages may be subject to duties and taxes. Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.

 

EFF! MY PACKAGE WAS LOST, STOLEN, OR DAMAGED!
Oh no! Please shoot us an email to contact@commonthread.store letting us know your order number. Once we receive that, we will work together to come to the best resolution.

 

Still not sure of something? Drop us a line contact@commonthread.store and we will get back to you as soon as we can.